What went wrong at Pumpkin Patch

While reading about Pumpkin Patch’s saddening demise, this sentence caught my eye:

But the report said while the company was aware its generic software wasn’t fit for the purpose of merchandise planning, it was unable to raise the required $8m to procure a replacement.

The prevailing wisdom is that off the shelf software is the right way to go, but that isn’t always the case.

Off the shelf software has often been designed for an entire industry because the writers want to capture as many customers as possible.

But that doesn’t allow clients to capture their operational DNA that makes them stand out performers.

Furthermore, innovation is stifled if users wait for their software vendor to incorporate changes as users pull them in different directions as they seek to incorporate their own modifications.

Source: What went wrong at Pumpkin Patch

Leave a Reply